Exchange and Return Policy
🔁 Return & Exchange Policy
✅ Returns and exchanges are guaranteed rights for all our customers and apply to all products listed on our store.
📦 All products on our store are eligible for return or exchange according to the terms and conditions outlined on this page.
🧴 Items must be returned or exchanged in their original condition and packaging as received.
⏳ Returns must be made within 3 days, and exchanges within 7 days from the date of purchase.
📞 Please contact us via the Contact Us page or through our phone numbers to request a return or exchange.
📸 Kindly send a photo of the product, along with your city, address, and order number if the item is defective, damaged, or not functioning as described, so we can replace it.
💰 A full refund will be issued if the product received is completely different from what was described on the product page.
⚠️ We are not responsible for any usage expectations not mentioned in the product description on our website.
❌ A 30% fee (or a minimum of 25 MAD) will be deducted if the return is due to a change of mind and the product is free of defects or issues.